Help & Support

FAQs

  1. How many WiFi Networks can be created?

    A maximum of 8 WiFi Networks can be created in Mojo Nano. Once this limit is reached, an additional WiFi network can be created only after deleting an existing one.

  2. How many WiFi Networks can be active simultaneously?

    Although Mojo Nano allows you to define a maximum of 8 WiFi Networks, you can only have up to 4 active WiFi Networks simultaneously.

  3. What is DHCP?

    DHCP stands for Dynamic Host Configuration Protocol (DHCP). When DHCP is turned on, the WiFi network assigns an IP address, from a pool of pre-defined IP addresses, to each client that connects. A client needs an IP address to communicate over the WiFi network. If another DHCP service is already running on your network, the WiFi network can be configured with DHCP turned off.

  4. What types of WiFi alerts are supported in Mojo Nano ?

    Alerts in Mojo Nano help you identify and address some basic security threats in your WiFi Networks. Mojo Nano periodically fetches the list of Rogue WiFi Networks, Open Trusted WiFi Networks, and Inactive Trusted APs for your active WiFi Networks from the system and displays them as alerts so that you can take appropriate measures to secure your active WiFi Networks. Each time a new alert is identified or an existing alert has been addressed, Mojo Nano displays the revised alert count.

  5. Can we delete the alerts from Mojo Nano?

    The message "There are alerts that require your attention." can be closed. But the alert count and the alerts on the Alerts page cannot be hidden or deleted.

  6. What is the difference between Basic Campaigns and Pro Campaigns?

    The following table summarizes the key functional capabilities available in the Basic and Pro versions of Mojo Canvas.

    Functional Capabilities Basic Campaigns Pro Campaigns
    Create splash page using the Basic template and publish using a Basic campaign Yes Yes
    Create splash page using a Pro template and publish using a Pro campaign No Yes
    Create landing pages using a template and publish using a Pro campaign No Yes
    Guest Engagement via coupons (MMS) and text messages (SMS) No Yes

  7. What is a landing page? How is it different from the splash page?

    A Splash Page is the page that is displayed to the guest WiFi user when they connect to a WiFi Network and try to access the Internet by using a browser. This page is used to authenticate the guest WiFi user. A Landing Page is the page the guest WiFi user can be redirected to after a successful authentication from the Splash Page.

  8. How do I link a splash page with my WiFi Network?

    You start by creating a campaign and adding splash page and landing page to it. After you create and publish the campaign, you need to assign it to a guest access portal in the Guest Manager before the portal can be used on the WiFi Network.

  9. How to configure social plugins?

    Different types of plug-ins can be configured in a splash page, including social networks such as Facebook, Twitter, Google+, LinkedIn, Instagram and Foursquare, SMS-based authentication, Guestbook, Web Form and Click-through. One or more authentication plug-in can be used on a splash page.
    First open the splash page template in edit mode by clicking the edit icon . To add a plug-in:

    1. Click the Plug-Ins icon on the top-right corner of the page.
    2. Select the required plug-ins.
    3. For Social Media, click the settings icon next to it and select the required social media plug-ins.
    4. For Web Form, click the settings icon next to it and select the fields to be display on the form.
    5. Click OK on the bottom of the Plug-In Settings panel.
    6. Save the splash page.

  10. Can we modify the size of or move a content widget or container inside Mojo Canvas?

    Yes, content widgets or containers can be moved. However, to ensure that the pages designed in Mojo Canvas are rendered properly on devices with different screen resolutions, the following restrictions have been enforced:

    • Containers cannot be resized.
    • Containers in a row can be rearranged within the row. In this case, the container in the row with the maximum height will be considered as the row height.
    • An entire row of containers can be moved within the page. If a row has containers of different heights, then the container with the maximum height is considered to identify the row.

  11. When designing a page, can containers be added or deleted?

    Mojo Canvas provides various templates with different layouts and containers. Each template has a finite number of containers of different types. You cannot add a new container to the template. Within the template, however, you can rearrange the containers with certain restrictions.

  12. We want to use a different content type in a container in the template. How do we change the content type?

    The templates provided by Mojo Canvas have been designed thoughtfully ensuring you can include various types of content that would be rendered properly on devices with different screen resolutions. Therefore, the type of content that can be included in a container is fixed. You can modify and configure the content within the limits enforced by the container.

  13. Is there a file-size limitation for the images used in various content types, such as splash pages?

    A content type is a bundle of files that include HTML files with the associated style sheets, image files, and script files. The overall bundle size must not exceed 2MB in size. The images used in a content type are processed and compressed by Mojo Canvas. Mojo Canvas shows the current bundle size when editing a template or an existing content type on the top-right side of the screen. If the bundle size exceeds 2MB, Mojo Canvas notifies that the size limit has been exceeded.

  14. How do I edit a content type that I had created, for example a splash page?

    All guest authentication and engagement artifacts, such as splash pages, landing pages, coupons, and text messages are saved in a campaign and can be retrieved and edited at any point in time. To edit an existing content:

    1. Select the campaign in which the content is saved.
    2. Select the content and click the menu icon.
    3. Select edit to open the content in the edit mode.
    4. Make the necessary changes and save the content.
  15. What do I do after creating a campaign?

    After you have created a campaign and added content to it, you must PUBLISH the campaign. To publish a campaign click the three dots and click Publish Campaign. Next, select any content and click Publish. Only campaigns published with a splash page selected can be associated with a guest access portal in Mojo Guest Manager.

  16. I have created a campaign but it does not appear in Mojo Guest Manager.

    After you have created a campaign with the required splash page and other content types, you must PUBLISH the campaign. To publish a campaign click the three dots and click Publish Campaign. Next, select any content and click Publish. Only campaigns published with a splash page selected can be associated with a guest access portal in Mojo Guest Manager. If the campaign with a splash page selected is published but not available in the drop-down menu in Mojo Guest Manager, click the refresh icon on the right side of campaigns drop-down menu.

  17. Can a published campaign be un-published?

    After a campaign is published, it cannot be un-published. However, you can modify the content inside a campaign, including the content that has been already published previously. If you change the content or add new content to a published campaign, you must select the required content and publish the campaign again. You cannot delete a campaign if it is assigned to a portal. Published but unassigned campaigns can be deleted; however, the deleted campaigns cannot be recovered.

  18. Can the content in a campaign be modified or changed after the campaign is published?

    After a campaign is published, you can change the currently published content for the campaign. To publish new content, select the required content and publish the campaign again. You can select only one content artifact of each type when publishing the campaign. You can also modify or edit the existing published content. To modify, select the content and click Edit from the menu . After you have made the changes, save the content. You need not publish the campaign again after making the changes to the content. The updated content is automatically reflected in the published campaign.

  19. How do we edit the current published content for a campaign?

    You can also modify or edit the existing published content. To modify, select the content and click Edit from the menu . After you have made the changes, save the content. You need not publish the campaign again after making the changes to the content. The updated content is automatically reflected in the published campaign.

  20. Do I need to create a campaign before creating any content, such as a splash page?

    Yes, you start by creating a campaign. After a campaign is created, you can add splash pages, landing pages, coupons, and text messages based on your subscription. Once the campaign is created and content added to it, you can publish the campaign.

  21. Can I upload a custom bundle to campaign?

    Yes, you can upload a custom bundle for any content in campaign. To upload a bundle:

    1. Open a campaign and click on the menu icon .
    2. Click Upload Custom Page.
    3. Select the content type, enter a name for the content, and provide the path for the bundle ZIP file.
    4. Click Upload.
    Note: Using a custom content bundle has the following disadvantages:
    • The custom content cannot be edited by using Mojo Canvas.
    • Each time you edit or modify the content, it must be uploaded separately as new content in the campaign.
Top